Frequently Asked Questions
Money Transfer
Do I need my own VMBS account to use this?
No. You can send money directly to someone else’s VMBS account.
Can I send in different currencies?
Yes. You can send USD, CAD, or GBP into VMBS accounts in the same currency, or have them converted to JMD at today’s rate.
How long does it take?
Transfers usually arrive within minutes once processed by your remittance provider — often faster than you’d expect.
Why send to myself instead of using a wire transfer?
It’s faster, more affordable, and gives you immediate access to pay bills, cover loans, or grow savings and investments in Jamaica — without the cost and hassle of traditional wires.
What if the person I’m sending to doesn’t have a VMBS account?
Encourage them to open one — it’s quick, and once they do, the money will go straight in.
Is there a limit on how much I can send?
Yes. Limits vary by remittance partner. We’ll guide you to the best option based on your needs.
How will I know the money has arrived?
You or your recipient can confirm instantly through VM Online Banking or the VM Express Mobile App.
Wealth Management
Can I invest in Jamaica if I live abroad?
Yes. VM Wealth makes it easy for diaspora Members to open and manage investments online.
What currencies can I invest with?
You can fund your investments using USD, CAD, GBP, or JMD.
How do I trade Jamaican stocks from abroad?
Open a JCSD account, register on JTrader, fund it, and you’re ready to trade.
Do I need a large amount to start?
No. VM Wealth offers options for both first-time and experienced investors.
Will I have access to advice while overseas?
Yes. Our advisors provide one-on-one support tailored to your needs, wherever you’re based.
Can I reinvest my returns automatically?
Yes. Many of our products allow you to reinvest so your money keeps compounding.
Property Mortgages
Can I buy a property in Jamaica while living overseas?
Yes. VM Property Services works directly with diaspora Members to buy, sell, and manage property every day.
Do I have to be in Jamaica to close on my mortgage?
No. You can complete the process digitally or through our overseas offices in the US and UK.
What documents will I need for a mortgage?
Typically: your application form, government-issued photo ID, taxpayer ID (TRN/SSN/SIN), proof of address, and proof of income or source of funds.
Can I get a mortgage for investment or vacation property?
Yes. We offer mortgage solutions for primary residences, vacation homes, and investments.
How long does the mortgage process take?
It varies by case, but our advisors will guide you through timelines upfront so you know what to expect.
Can I start the process if I haven’t found a property yet?
Yes. Many Members begin with mortgage pre-approval so they know their budget before searching.
Reactivate Account
Will I need new documents?
Yes. We’ll need valid photo ID, TRN/SSN/SIN, proof of address, and proof of income.
Do I keep my account history and number?
Yes. Reactivating doesn’t mean starting over — your account history and any funds already in your account are still yours.
Can I complete everything from overseas?
Yes. You can do it all through VM Assist or by visiting one of our overseas Representative Offices.
How long does it take?
It varies based on documents and verification, but we’ll keep you updated along the way.
Business Solutions
Can I apply for a business loan if I live overseas?
Yes. Our advisors work directly with diaspora Members and can guide you through the process digitally or via our overseas offices.
Do you finance commercial properties?
Yes. We provide mortgages for offices, warehouses, and investment properties.
What currencies can I use for business banking?
We support USD, CAD, GBP, and JMD. Approved clients may access negotiated FX rates.
Can VM help me set up employee pensions for my company?
Yes. Our pension fund management services are available for businesses of all sizes.
Do I need a Jamaican partner to start a business with VM financing?
Not necessarily. Our advisors will guide you on the requirements depending on your business type and size.
iSave Accounts
Can I open an iSave account while overseas?
Yes. You can open and manage iSave digitally or through our overseas offices.
How do I fund my account from abroad?
- Send money via VM Money Transfer partners.
- Transfer from your VM Everyday/transaction account using VM Online Banking or the VM Express Mobile App.
- Use VM Autosave (monthly automatic transfers).
Can I add money outside of Autosave?
Yes. Autosave runs monthly, but you can make additional deposits whenever you like.
Can I withdraw if I need to?
iSave is built for dedicated savings, not everyday use. Withdrawals can be requested through:
- VM branches in Jamaica
- VM overseas office locations
- VM Assist requests (our team will guide you through it)
Can I have more than one iSave account?
Yes. Many Members open multiple iSave accounts to keep goals separate and track progress individually.
Is there a minimum balance?
Yes, but it’s set at a level that keeps the account accessible while encouraging growth.
Digital Channels
Can I open a new VM account without coming to Jamaica?
Yes. You can open accounts digitally through our “Open your VM accounts” platform.
Is the VM Express Mobile App available outside Jamaica?
Yes. You can download it anywhere and use it to manage your VM accounts.
Can I access both savings and investments online?
Yes. VM Online Banking and the VM Wealth Client Portal give you complete access to both.
What services can I request with VM Assist?
Everything from updating your card to making a loan prepayment — it’s like visiting the branch, without the wait.
How secure are these platforms?
Every VM digital channel uses advanced encryption and authentication to protect your information.
Pension Management
Can I contribute to a Jamaican pension while working overseas?
Yes. Our plans are built with diaspora Members in mind and allow you to contribute from abroad.
Who is eligible for the Prime ARS?
Anyone 18 or older who isn’t already in another pension plan — ideal for self-employed or contract workers overseas.
What happens if my work situation changes?
Your plan remains yours. You can continue contributing, pause, or restart when ready.
Can I manage my pension from overseas?
Yes. Our advisors and digital channels make it easy to track and manage contributions.
What if I’m not sure how much I should be saving?
Our advisors can help you run projections and set realistic contribution levels based on your goals.
Can I transfer funds from another plan into VM?
In some cases, yes. Speak with an advisor to explore transfer options and how they apply to your situation.
Do I need my own VMBS account to use this?
No. You can send money directly to someone else’s VMBS account.
Can I send in different currencies?
Yes. You can send USD, CAD, or GBP into VMBS accounts in the same currency, or have them converted to JMD at today’s rate.
How long does it take?
Transfers usually arrive within minutes once processed by your remittance provider — often faster than you’d expect.
Why send to myself instead of using a wire transfer?
It’s faster, more affordable, and gives you immediate access to pay bills, cover loans, or grow savings and investments in Jamaica — without the cost and hassle of traditional wires.
What if the person I’m sending to doesn’t have a VMBS account?
Encourage them to open one — it’s quick, and once they do, the money will go straight in.
Is there a limit on how much I can send?
Yes. Limits vary by remittance partner. We’ll guide you to the best option based on your needs.
How will I know the money has arrived?
You or your recipient can confirm instantly through VM Online Banking or the VM Express Mobile App.
Can I invest in Jamaica if I live abroad?
Yes. VM Wealth makes it easy for diaspora Members to open and manage investments online.
What currencies can I invest with?
You can fund your investments using USD, CAD, GBP, or JMD.
How do I trade Jamaican stocks from abroad?
Open a JCSD account, register on JTrader, fund it, and you’re ready to trade.
Do I need a large amount to start?
No. VM Wealth offers options for both first-time and experienced investors.
Will I have access to advice while overseas?
Yes. Our advisors provide one-on-one support tailored to your needs, wherever you’re based.
Can I reinvest my returns automatically?
Yes. Many of our products allow you to reinvest so your money keeps compounding.
Can I buy a property in Jamaica while living overseas?
Yes. VM Property Services works directly with diaspora Members to buy, sell, and manage property every day.
Do I have to be in Jamaica to close on my mortgage?
No. You can complete the process digitally or through our overseas offices in the US and UK.
What documents will I need for a mortgage?
Typically: your application form, government-issued photo ID, taxpayer ID (TRN/SSN/SIN), proof of address, and proof of income or source of funds.
Can I get a mortgage for investment or vacation property?
Yes. We offer mortgage solutions for primary residences, vacation homes, and investments.
How long does the mortgage process take?
It varies by case, but our advisors will guide you through timelines upfront so you know what to expect.
Can I start the process if I haven’t found a property yet?
Yes. Many Members begin with mortgage pre-approval so they know their budget before searching.
Can I contribute to a Jamaican pension while working overseas?
Yes. Our plans are built with diaspora Members in mind and allow you to contribute from abroad.
Who is eligible for the Prime ARS?
Anyone 18 or older who isn’t already in another pension plan — ideal for self-employed or contract workers overseas.
What happens if my work situation changes?
Your plan remains yours. You can continue contributing, pause, or restart when ready.
Can I manage my pension from overseas?
Yes. Our advisors and digital channels make it easy to track and manage contributions.
What if I’m not sure how much I should be saving?
Our advisors can help you run projections and set realistic contribution levels based on your goals.
Can I transfer funds from another plan into VM?
In some cases, yes. Speak with an advisor to explore transfer options and how they apply to your situation.
Can I apply for a business loan if I live overseas?
Yes. Our advisors work directly with diaspora Members and can guide you through the process digitally or via our overseas offices.
Do you finance commercial properties?
Yes. We provide mortgages for offices, warehouses, and investment properties.
What currencies can I use for business banking?
We support USD, CAD, GBP, and JMD. Approved clients may access negotiated FX rates.
Can VM help me set up employee pensions for my company?
Yes. Our pension fund management services are available for businesses of all sizes.
Do I need a Jamaican partner to start a business with VM financing?
Not necessarily. Our advisors will guide you on the requirements depending on your business type and size.
Can I open an iSave account while overseas?
Yes. You can open and manage iSave digitally or through our overseas offices.
How do I fund my account from abroad?
- Send money via VM Money Transfer partners.
- Transfer from your VM Everyday/transaction account using VM Online Banking or the VM Express Mobile App.
- Use VM Autosave (monthly automatic transfers).
Can I add money outside of Autosave?
Yes. Autosave runs monthly, but you can make additional deposits whenever you like.
Can I withdraw if I need to?
iSave is built for dedicated savings, not everyday use. Withdrawals can be requested through:
- VM branches in Jamaica
- VM overseas office locations
- VM Assist requests (our team will guide you through it)
Can I have more than one iSave account?
Yes. Many Members open multiple iSave accounts to keep goals separate and track progress individually.
Is there a minimum balance?
Yes, but it’s set at a level that keeps the account accessible while encouraging growth.
Can I open a new VM account without coming to Jamaica?
Yes. You can open accounts digitally through our “Open your VM accounts” platform.
Is the VM Express Mobile App available outside Jamaica?
Yes. You can download it anywhere and use it to manage your VM accounts.
Can I access both savings and investments online?
Yes. VM Online Banking and the VM Wealth Client Portal give you complete access to both.
What services can I request with VM Assist?
Everything from updating your card to making a loan prepayment — it’s like visiting the branch, without the wait.
How secure are these platforms?
Every VM digital channel uses advanced encryption and authentication to protect your information.
Will I need new documents?
Yes. We’ll need valid photo ID, TRN/SSN/SIN, proof of address, and proof of income.
Do I keep my account history and number?
Yes. Reactivating doesn’t mean starting over — your account history and any funds already in your account are still yours.
Can I complete everything from overseas?
Yes. You can do it all through VM Assist or by visiting one of our overseas Representative Offices.
How long does it take?
It varies based on documents and verification, but we’ll keep you updated along the way.